AI Powered Contact Center

Handle chats, emails, calls, social media, and messaging apps from one unified inbox.

• Unified inbox for voice, chat, email, and social channels
• 360° customer view across all interactions
• Seamless channel switching within one conversation
• Real-time collaboration between agents and teams
• Smart queueing and priority notifications

Automate ticket routing, replies, and repetitive tasks to reduce handling time and increase agent efficiency.

• AI chatbots for instant responses and routing
• Auto-tagging and categorization with NLP
• Predictive ticket routing based on skills and load
• AI-suggested replies and case summaries
• Sentiment detection for proactive support

Make and receive calls with full IVR support, call recording, and real-time monitoring — no extra hardware required.

• In-app calling with IVR, queues, and call transfers
• Call recording, playback, and transcription
• Live monitoring, whisper, and barge-in modes
• Detailed call analytics and reporting
• No hardware or external setup required

Categorize, tag, assign, and escalate tickets with intelligent workflows and SLA rules.

• Automated ticket creation and assignment
• SLA-driven workflows and escalations
• Merging and linking related tickets
• Custom tags, categories, and templates
• Rule-based prioritization by urgency or channel

Track KPIs like response times, CSAT, agent activity, and channel performance.

• Custom dashboards with live performance data
• KPIs for CSAT, FRT, AHT, and resolution rates
• Channel and agent performance tracking
• Trend and workload forecasting
• Exportable reports and BI integrations

Connect with your CRM, ERP, or third-party apps. Open APIs and no-code tools for full flexibility.

• Native CRM and ERP integrations
• No-code workflows via Zapier, Make, or webhooks
• Open APIs for custom development
• Single sign-on (SSO) and secure authentication
• Scalable with your existing tech stack