AI agents
A unified intelligence system that accepts requests, recognizes intents, and executes actions across all channels. It operates on the AI Engine—the heart of all processes.
Customer Contact
The AI Contact Center receives and processes customer inquiries from any channel and automatically logs them in the CRM.
Website Chat
Voice / Call Center
Telegram
WhatsApp Business
AI takes contact
Understands the intention
Guides to the correct process
Performs an action
Intent Recognition
AI analyses messages in real time and determines what the customer wants. Instant understanding — no operators needed.
Examples of intents:
- Book a table
- Check order status
- Obtain a statement
- Complaint
- Make an appointment
- Submit readings
Recognises intent
Understands context
Automatically switches the language
Works with unstructured text
Captures emotions
AI agents
Three types of AI agents for comprehensive coverage of all communication channels
AI Chat Agent
Works across all chat channels: Website, WhatsApp, Telegram, Instagram, Facebook. Understands messages, performs actions, and maintains the brand's distinctive tone.
- 24/7 Support
- Understanding complex messages
- Dialogue context
- Lead/order/ticket creation
- Integration with CRM, ERP, OMS
- Handover to an operator if necessary
- Consistent communication style across all channels
AI Voice Agent
A voice assistant that takes calls like a live operator.
- Speech-to-Text + NLP
- Intent recognition by voice
- Understanding emotions
- Automatic routing
- Integration with the phone system
- Executing actions via API
AI Telesales Agent
An AI salesperson that calls clients and closes deals on its own.
- Personalised sales
- Real-time scripts
- Recording calls and actions in CRM
- Meetings, leads, upselling
- Increasing conversion without expanding the team
AI Agent Personas & Tone of Voice
Each agent is created for the brand and communicates in a unified voice.
Support Agent
Solves customer problems
Sales Manager
Guides the customer to purchase
Expert
Advises on complex issuesKnowledge Sources
AI learns from the company's internal sources
Website
PDF / Instructions
Knowledge Base / FAQ
API: CRM / ERP / OMS / Booking
Self-learning
When data in the system changes, the AI updates its knowledge automatically — without manual updates.
Procedure Builder
A visual scenario builder where all business processes are created.
Typical scenarios:
- Booking
- Creating a ticket
- Order verification
- Appointment with a doctor
- Client registration
- Transfer to operator for complex requests
Action Layer
The system performs actions automatically — without an operator.
Create leads
Initiate payments
Change bookings
Generate documents
Send notifications
Perform cross-sell / upsell
Technologies:
Analytics & Reporting
AI Contact Center provides a complete overview of customer interactions.
Conversation Logs
History of dialogues
Feedback
Customer Rating
SLA / Response Time
Processing speed
Intent Accuracy
Recognition accuracy
Performance Dashboard
Agent effectiveness
Conversation Rates
Conversions through the funnel
Impact
AI Contact Centre reduces operational costs and enhances customer experience
Ready to automate communication with customers?
Start using the AI Contact Center and transform the customer experience today.
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Thank you for your request!
We will contact you as soon as possible.